Privacy Policy

Inside Out Total Wellness Ltd. ("we", "our", or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with Alberta’s Personal Information Protection Act (PIPA) and applicable Canadian privacy laws. By using our services, you consent to the practices described in this Privacy Policy.

1. How We Collect Your Information

We collect personal information directly from you when you:

• Book a class, service, or consultation (online or in-person)
• Fill out intake forms, waivers, or consent forms
• Subscribe to our email list or SMS updates
• Contact us through our website, social media, email, phone, or in person
• Purchase services, products, or memberships
• Participate in events, promotions, or giveaways

We may also collect limited information through tools like cookies, website analytics, and third-party platforms (e.g., Mindbody, ClassPass, Square), where permitted by law.

2. Information We Collect

We collect the following types of personal information:

• Contact Information: Your name, phone number, email address, and mailing address
• Health and Service-Related Information: Fitness goals, medical history, preferences, and notes relevant to service delivery
• Payment Information: Billing details and transaction history
• Website Usage Data: IP address, browser type, device information, page activity, and cookie identifiers
• SMS Information: Any details or preferences submitted when opting into text message updates

3. How We Use Your Information

Your personal information may be used to:

• Provide and manage services, bookings, and communications
• Send SMS or email notifications, promotions, and reminders
• Process payments and manage billing
• Respond to inquiries and customer support requests
• Improve our offerings, website functionality, and client experience
• Comply with legal, regulatory, or insurance obligations

4. Opted-In SMS Information

If you opt into our SMS communications, we will only use your mobile number for relevant service updates, booking confirmations, reminders, and promotions. We do not share, sell, or disclose this information to third parties unless required by law.

5. Disclosure of Personal Information

We may disclose your personal information in the following cases:

• With your explicit consent
• To trusted third-party providers (e.g., scheduling, billing, analytics tools)
• When required by law, regulation, court order, or law enforcement

6. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system can guarantee complete security, and we encourage you to take precautions when sharing personal data.

7. Your Rights

Under Alberta’s PIPA, you have the right to:

• Access your personal information
• Request corrections or updates to your data
• Withdraw consent at any time
• Request deletion of your information, subject to legal requirements

To exercise your rights, please contact us using the details below.

8. Consent

By using our services, booking a session, submitting information online, or opting into communications, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with the updated “Last Updated” date. Continued use of our services after changes have been made indicates your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

Inside Out Total Wellness
Email: hello@insideoutcalgary.com
Phone: +1 (587) 801-2332