Privacy Policy
Last Updated: June 01, 2025
Inside Out Total Wellness Ltd. ("we", "our", or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with Alberta’s Personal Information Protection Act (PIPA) and applicable Canadian privacy laws. By using our services, you consent to the practices described in this Privacy Policy.
1A. How We Collect Your Information
We collect personal information directly from you when you:
Book a class, service, or consultation (online or in-person)
Fill out intake forms, waivers, or consent forms
Subscribe to our email list or SMS updates
Contact us through our website, social media, email, phone, or in person
Purchase services, products, or memberships
Participate in events, promotions, or giveaways
We may also collect limited information through tools like cookies, website analytics, and third-party platforms (e.g., Mindbody, ClassPass, Square), where permitted by law.
1B. Information We Collect
We collect the following types of personal information:
Contact Information: Your name, phone number, email address, and mailing address
Health and Service-Related Information: Fitness goals, medical history, preferences, and notes relevant to service delivery
Payment Information: Billing details and transaction history
Website Usage Data: IP address, browser type, device information, page activity, and cookie identifiers
SMS Information: Any details or preferences submitted when opting into text message updates
2. How We Use Your Information
Your personal information may be used to:
Provide and manage services, bookings, and communications
Send SMS or email notifications, promotions, and reminders
Process payments and manage billing
Respond to inquiries and customer support requests
Improve our offerings, website functionality, and client experience
Comply with legal, regulatory, or insurance obligations
3. Opted-In SMS Information
If you opt into our SMS communications, we will only use your mobile number for relevant service updates, booking confirmations, reminders, and promotions.
We do not share, sell, or disclose this information to third parties unless required by law.
4. Disclosure of Personal Information
We may disclose your personal information in the following cases:
With your explicit consent
To trusted third-party providers (e.g., scheduling, billing, analytics tools)
When required by law, regulation, court order, or law enforcement
5. Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
However, no system can guarantee complete security, and we encourage you to take precautions when sharing personal data.
6. Your Rights
Under Alberta’s PIPA, you have the right to:
Access your personal information
Request corrections or updates to your data
Withdraw consent at any time
Request deletion of your information, subject to legal requirements
To exercise your rights, please contact us using the details below.
7. Consent
By using our services, booking a session, submitting information online, or opting into communications, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on our website with the updated “Last Updated” date. Continued use of our services after changes have been made indicates your acceptance of the revised policy.
9. Email Marketing and Communication Preferences
By providing your email address, you may receive service updates, booking confirmations, newsletters, or promotional offers. You can unsubscribe at any time by clicking the link in our emails or by contacting us directly.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:
📧 [email protected]
